The Job

Reporting to the Director, you will:

• Assist the Director in all business related matters including project management and provide full spectrum of high quality executive secretarial support to the Director and the Senior Management Team
• Manage the Director’s schedule for business travel, meetings and personal agenda.  
• Support the Senior Management Team in a wide range of duties including project co-ordination, record management, office administration, meeting/event/activity coordination
• Assist the Team in preparing meeting agenda and minutes, management reports, budget and business correspondence
• Professionally handle confidential information and liaise with internal and external stakeholders
• Provide administrative support arising from the operational needs of other departments
• Ad-hoc tasks/projects as assigned by the Director from time to time

About You

You should have/be:

• tertiary education with 5 years’ solid experience in secretarial / administrative duties in sizeable organization
• excellent interpersonal and problem solving skills
• excellent communication skills with proficient business writing in English and Chinese would be essential
• hands-on experience in Microsoft Office applications and be proficient in PowerPoint. Knowledge in MS Project is a plus
• a strategic thinker and a team player with a can-do attitude to support cross functional team as required
• organized, self-motivated, detail-oriented, independent with strong sense of responsibility
• mature, presentable, tactful, professional, flexible, prepared to work under multi-tasking culture
• passionate and curious about art and culture

As a knowledgeable host of Tai Kwun, you will

Customer Service Focus

• Handle face-to-face enquiries and comments at Visitor Centre or Art Gallery Reception
• Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
• Take care of visitors proactively at designated location and ensure the best visitors experience is provided
• Meet and greet visitors, conduct exit survey, interact with visitors as service ambassador and as first point of contact in Tai Kwun
• Assist in crowd control management when crowd control plan or access management plan is in force.

Sales Focus

• Perform daily sales activities and partner up with team to achieve sales target at Tai Kwun Store.  Handle cash and manage the inventory of merchandise items
• Support inventory management, including stockroom maintenance, stock movement and replenishment
• Ensure store presentation and visual merchandising standards are maintained according to company guidelines

Ticketing Service & Event Focus

• Handle tickets sales and ticket collection at Box Office and Visitor Centre
• Handle enquiries related to ticketing of prgrammes and events
• Assist in crowd control or ushering service in various events/programmes
• Support administrative duties in the daily operations.

You should have/be:

• Good command of Chinese and English. Proficient in other languages will be an advantage
• 2 years’ experience in Customer Service with exposure in related sector is preferred
• At least 1 year’s retail experience will be an advantage
• Strong on-the-spot problem solving skills
• Customer-oriented with good interpersonal and presentation skills
• Outgoing, friendly and courteous
• Willing to work according to the internal rotation plan and prepared to work in outdoor areas
• Able to work on shift and perform duty during weekends and public holidays

Sorry, this entry is only available in Chinese.

Sorry, this entry is only available in Chinese.

Sorry, this entry is only available in Chinese.

As a member of the Technical Team of Facility Management Department, you will:

• Assist in arranging entire process of repair & maintenance and preparing technical drawings, specifications, tender documents, and tender evaluation for the builder’s works perspective
• Assist in coordinating alternation and additional work, project work, fitting out, reinstatement works and monitor the work progress with various parties for a portfolio of buildings
• Conduct condition survey for a portfolio of buildings as assigned
• Supervise and arrange routine works which performed by frontline Technical Supervisor and Contractors in accordance with compliance of technical specifications and safety & health requirements
• Assist in coordinating routine inspections with frontline Technical Supervisor and ensure implementation compliance
• Participate in coordinating the technical resources of Technical Team for operational effectiveness
• Provide effective event technical support for all activities in relation to the builder’s works perspective in Tai Kwun
• Act as the Departmental Operation In-Charge on shift and as the single point of contact and team coordinator to handle issues and manage incident escalation procedures

You should have/be:

• Degree in Building Technology, Building Surveying, Construction Management, Civil Engineering, Project Management or equivalent
• 4 years’ experience in project/facility/property/event management, of which 2 years at supervisory level.  Previous exposure in heritage site is an advantage
• Passion in Heritage, Contemporary Arts and Performing Arts.  Positive attitude with passion in the Tai Kwun project is essential
• Proficient in computer application, Microsoft Office, AutoCAD, photoshop
• Excellent command of both written and spoken English and Chinese
• Good interpersonal and communication skills and able to interact with people of different levels
• Self-motivated, well-organized, attention to details, dynamic, result oriented, able to work under pressure
• Good time management and problem-solving skills