Career


Working at Tai Kwun

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).


Assistant Facilities Officer

Facilities Management

You will:

  • Provide administrative and day-to day management support to the Facilities Management Team
  • Perform the role of document library champion. Design, maintain and manage the departmental filing system (both digital and hard copy) and knowledge sharing platforms
  • Maintain up-to-date records (statutory/compliance/operational) in liaising with other team members in different disciplines
  • Assist in tracking departmental expenses and coordinating the procurement and financial processes
  • Administer and maintain the Computerized Management System. Ensure all works are tracked properly with the system
  • Perform FM operation duties when required

 

You should have/be:

  • Degree in Business Administration, Property Management, Facilities Management or related disciplines
  • 1-2 years’ experience in property or  facilities management with exposure in arts and cultural facilities, or facilities for public use is preferred.
  • Reliable, enthusiastic and  good team player who can work well independently
  • Self-motivated, well-organized, and attention to details
  • Good problem solving, interpersonal and coordination skills
  • Good command of both written and spoken  Chinese and English. Proficient in MS Office with knowledge in  MS SharePoint
  • Fresh Graduate will also be considered

Visitor Experience Supervisor

Operations

You will:

  • Oversee staff deployment and visitor support to ensure the delivery of excellent services to visitors
  • Develop and implement operational plan for all functional areas, including staffing and rostering
  • Supervise the team and manage their attendance, job rotation, service delivery quality and training, etc. 
  • Build the team for continuous improvement.  Create the right operational environment to excel through role-modelling, encouragement and empowerment
  • Ensure the effective enforcement of service pledges, procedures, policies, guidelines and standards. 
  • Monitor the operations of Reception, Box Office, Tai Kwun Store and crowd control during events or programmes
  • Deliver 2-3 annual projects to manage visitor experience activities, including customer needs analysis, recommend and implement programmes to address these needs

You should have/be:

  • Diploma or Degree in Hospitality/Hotel Management or other related discipline
  • Proven working experience in service field, with at least 3 years at supervisory level
  • Knowledge / experience in heritage and/or art field is preferred
  • Proficient in Cantonese, Putonghua and English
  • Customer-focused and result-oriented in customer service delivery
  • Awareness of industry’s best practices, latest technology trends and applications
  • Able to work on duty roster during weekends, statutory and general holidays as required

Temporary Store Supervisor (6-month Contract)

Marketing & Communications Department

Reporting to the Head of Marketing and Communications, you will:

  • Plan and manage the gift shop of Tai Kwun, with floor area of approximately 300 ft2.
  • Supervise the day to day operations, sales and promotion.  Support merchandising, sourcing and budgeting.
  • Manage and design store experience for Tai Kwun visitors. Maximize customer satisfaction to align with Tai Kwun, Centre for Heritage and Arts. 
  • Develop customer base and relationship, and enhance community association and collaboration with Tai Kwun.
  • Prepare store policies and operation guidelines for staff and provide training.  Develop recruitment strategy in alignment with Tai Kwun operation model.

 

You should have/be:

  • Degree in Business Management or other related discipline
  • 10 years’ experience in retail operations or customer service field.  Significant background in related industries, hospitality or guest-oriented sector is essential
  • Good communication and interpersonal skills
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good PC skills including Word and Excel
  • Passion or interest in Heritage and/or Contemporary Art

Head of Leasing and Commercial

Asset Management Department

Reporting to the Director, you will

  • Formulate strategic leasing and venue hire plans which align with company’s mission and value. Work closely with the Director to identify leasing trend and transform strategy into actionable plans
  • Conduct periodical review on leasing strategies, identify trends and opportunities in the market.  Provide directions to the team on how to continuously improve service standards and strategies.  Recommend how other functional teams can work together to achieve the common goal.
  • Strategize on tenant mix and terms of tenancies to align with company branding strategy.  Analyze tenant mix and new project initiative, responsible for maintaining financial health of the organization by various short-term or long-term lease.
  • Analyze and update the Venue Hire Policy in order to optimize venue utilization and reconcile the commercial and non-commercial demands on all venues
  • Manage the whole process quality leasing services from planning, liaison and acquiring branded tenants through business connections and associated marketing events.  Build and maintain relationship and business connection with existing and potential tenants and service providers through personal network.
  • Establish policies and procedures to handle complaints from tenants. Manage crises which arise from tenant conflicts.
  • Work closely with Facilities Management and Operations Departments to ensure excellent customer service standard is achieved. Make recommendation to all the operational teams on how to improve the service standard to raise the overall company image while maintaining financial sustainability.
  • Negotiate with external stakeholders, like government agencies, contractors and tenants on various leasing issues, including conservation issues, headlease renewal issues, documentation and pricing issues. 

 

You should have/be

  • Degree in Business Management, Building Services, Real Estate, Asset Management or any other related disciplines
  • At least 12 years of experience in shopping mall/retail properties leasing and marketing, of which at least 5 years at supervisory level
  • MHKIS/MRICS/Msc (Marketing) or equivalent preferred
  • Comprehensive and in-depth knowledge on commercial leasing market in Hong Kong
  • Important leadership qualities, creative and innovative, commercial orientation with strategic mindset
  • Excellent communication skills in English and Chinese.  Good interpersonal skills.

Producer (Performing Arts)

Performing Arts Department

Reporting to the Performing Arts Manager, you will

  • Support the development of Tai Kwun’s annual programmes for theatre season, dance season and special themes, etc.
  • Recommend local and overseas programmes to management
  • Collaborate with Contemporary Arts Team to develop new and extraordinary programmes for visitors to enjoy
  • Work closely with tenants to develop special programmes which will bring unique experience to visitors and for community engagement
  • To assist in film screening and audience building for Tai Kwun

 

You should have/be

  • Degree in Performing Arts, Arts or Cultural Studies, Arts Management, Arts Education or equivalent
  • At least 5 years’ experience.  Expertise in one or more aspects of performing arts, and the ability to embrace both traditional and contemporary culture. Extensive experience in establishing programme strategies across art forms
  • Backstage knowledge and experience are preferred
  • An understanding of the Hong Kong arts scene and extensive networks with overseas and local performing arts groups or institutions.  Good knowledge of the performing arts forms that will feature in Tai Kwun.  
  • Excellent communication skills in English and Chinese.  Fluent in Putonghua. Good negotiation skills.
     

Assistant Operations Manager – Event Services

Operations

You will

  • Be responsible for all event operations and plan related issues including provision of varied requirements, cross functional needs, staff roster, ushers, box office operations and training 
  • Work closely with relevant stakeholders to both provide guidance for customer facing and visitor services activity, guaranteeing an excellent visitor experience while understanding business needs, practical limitations and commercial/risk requirements. Provide direct supervision creating a high quality and distinctive public facing service staff 
  • Be the contact point for Performing Arts, Arts and Asset Management Departments
  • Recommend tools and procedures to maintain and improve customer experience and in perception that reflects positively on Tai Kwun Brand proposition or values
  • Support the entire team with direction and oversight as Duty Manager meeting site operations or safety requirements to interfacing with Facilities Management and Senior Management
  • Provide immediate, clear and close communications of any fault, event or incident affecting Tai Kwun, its property or personal safety.  Act as the management lead during an event to coordinate response and review actions/remedy with the appropriate “in-charge” or authority like Hong Kong Police Force, Fire Services Department

 

You should have/be

  • Degree in Event Management, Hospitality, Business Management, or related discipline
  • A minimum 8 years’ relevant customer facing experience in similar sized retail, service, entertainment organization or social club
  • Solid general knowledge of retail customer services, service industry operations and/or event operation
  • Specific hands on experience serving a large customer base (system)
  • Specific management experience with “line responsibility” of a retail or customer service department; i.e. front of house management role
  • Proven leadership, problem solving, planning and organizational skills
  • Excellent interpersonal skill with the ability to communicate with all levels of people
  • Fluent in both English and Cantonese, Putonghua

Education and Public Programmes Curator

Arts Department

Reporting to the Head of Arts and as a senior member of the team, you will:

  • Provide leadership, guidance and management oversight of Tai Kwun Contemporary’s educational programmes, including the development of innovative programmes for diverse audiences
  • Create and deliver high-quality educational initiatives making contemporary art meaningful to visitors
  • Develop and execute a long-term strategy engaging tertiary institutions and the public, enhancing youth outreach
  • Lead extensive exhibition related training for art gallery guides, implement public tours and school tours strategies 
  • Plan and manage public programmes such as Art After Hours, Family Day, curator / artist talks and other related education and public programmes
  • Supervise a working team including staff, temporary helpers, part timers, contractors and  interns

 

You should have/be:

  • Master’s degree in Arts preferred   
  • At least 5 years of art education or teaching experience
  • Excellent knowledge and passion in contemporary arts, local and international arts
  • Excellent people and teamwork skills
  • Good connections to the Hong Kong education and arts sectors
  • Excellent written and spoken English and Chinese

Closing Date: 29 September 2019


Stage Technician

Operations

You will:

  • Operate the light board, sound board, video and stage equipment and system to ensure all production run smoothly
  • Assist event organizers and work closely with the part time technicians/crew in lighting, audio, video, stage equipment and system setup
  • Support the loading and unloading of equipment, setting up and dismantling the stage
  • Monitor and maintain all equipment, including lighting, sound, video and stage in good conditions
  • Follow up with supervisor on repair of equipment and replacement
  • Ensure the safe technical operations of programmes
  • Provide professional technical support to the Programming Teams

 

You should have/be:

  • Diploma or above in Technical Performing Arts or other related discipline
  • 2 years’ relevant experience in Stage Management/Audio/Lighting/Video/Effects in entertainment related industry 
  • Familiar with event operations or stage production
  • Good command of both written and spoken English and Chinese (including Putonghua)

Technical Supervisor

Facilities Management

Sorry, this entry is only available in Chinese.


Foreman

Facilities Management

Sorry, this entry is only available in Chinese.


Visitor Experience Associates

Operations

As a knowledgeable host of Tai Kwun, you will

Customer Service Focus

  • Handle face-to-face enquiries and comments at Visitor Centre or Art Gallery Reception
  • Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
  • Take care of visitors proactively at designated location and ensure the best visitors experience is provided
  • Meet and greet visitors, conduct exit survey, interact with visitors as service ambassador and as first point of contact in Tai Kwun
  • Assist in crowd control management when crowd control plan or access management plan is in force.

Sales Focus

  • Perform daily sales activities and partner up with team to achieve sales target at Tai Kwun Store.  Handle cash and manage the inventory of merchandise items
  • Support inventory management, including stockroom maintenance, stock movement and replenishment
  • Ensure store presentation and visual merchandising standards are maintained according to company guidelines

Ticketing Service & Event Focus

  • Handle tickets sales and ticket collection at Box Office and Visitor Centre
  • Handle enquiries related to ticketing of prgrammes and events
  • Assist in crowd control or ushering service in various events/programmes
  • Support administrative duties in the daily operations.

You should have/be:

  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • 2 years’ experience in Customer Service with exposure in related sector is preferred
  • At least 1 year’s retail experience will be an advantage
  • Strong on-the-spot problem solving skills
  • Customer-oriented with good interpersonal and presentation skills
  • Outgoing, friendly and courteous
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Audio Visual Technician

Facilities Management Department

The Job

You will:

  • Carry out the routine audio-visual system maintenance services including but not limited to stage lighting, Live and Film sound, digital and 35mm film projector and other stage equipment and maintain all AV facilities in good condition.
  • Provide prompt troubleshooting and technical support to event teams
  • Assist in handling event activities and inventory control

About You

You should have/be:

  • Certificate in Electronic Engineering / Audio Visual Technology or equivalent
  • 3 years’ relevant experience in Audio Visual System.  Exposure in auditorium and Cinema is an advantage
  • Hard working, willing to learn and positive attitude
  • Excellent problem solving, interpersonal and coordination skills
  • Able to communicate in both Cantonese and English
  • 9 hours work on shift and 6-day work from Monday to Sunday

Technician

Facilities Management

Sorry, this entry is only available in Chinese.