Career


Working at Tai Kwun

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).


Temporary Visitor Experience Associate (4 months contract)

Operations Department

The Job:

As the knowledgeable host of Tai Kwun, you will 

  • support daily operations at key customer-facing services locations including concierge service at Visitor Centre and Art Gallery reception, sales service at Tai Kwun store, guiding service at Art Gallery & Heritage Interpretation/Exhibition space, ticketing service at Box Office, event support at open space or venue-hire area
  • handle telephone and email enquiries and resolve contingency in a professional manner 
  • proactively provide any necessary or immediate assistance to visitors and address their needs 
  • assist in enforcing service pledges, procedures, policies, guidelines and/or standards 
  • handle day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.

You should have/be:

  • Good command in Chinese and English, knowledge in other languages will be an advantage
  • Strong on-the-spot problem solving skill
  • Presentable, sincere and excellent interpersonal skills
  • Passionate about service, Contemporary Arts and Heritage
  • Outgoing, friendly and courteous
  • Able to work on duty roster during weekends, statutory and general holidays as required

Technician

Facilities Management Department

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Art Technician

Arts Department

You will

  • support and coordinate with Arts Department to ensure the safe and timely preparation of artworks for display, exhibition, transport and art installations
  • pack/unpack, handle and store artworks and installation materials in designated areas.  Keep the warehouse clean and organized
  • conduct piece counting and condition checking of all artworks.  Troubleshoot, track and trace any missing items
  • support the Registrar in the physical handling of artworks and report on their conditions.  Prepare the Damage Report if necessary 
  • install and de-install artworks in galleries and storage areas.  Provide technical support relating to lighting, sound, video and staging, and general on-site support during exhibitions 
  • support the logistics of other functional areas as required

You should have/be

  • 4 years’ arts handling experience
  • knowledge in repairing audio/visual equipment, electrical including wiring and carpentry 
  • experience in various art installation methods and knowledge of artwork framing
  • attentive to details and proactive with good organizational skills and time management ability
  • excellent spoken and written communication skills in English and Chinese

Deadline of application : 3 June 2018


Assistant Operations Manager / Duty Manager

Operations Department

Reporting to the Operations Manager, you would:

  • Monitor the crowd management and timed ticketing systems in close collaboration with the team and other departments
  • Roster as Duty Manager. Attend and follow up all incidents on site.  Discuss with the related parties and report upwards according to the Incident Escalation Plan
  • Supervise a team of high quality and distinctive public-facing staff for Visitor Centre, Heritage Interpretation Rooms, Art Galleries, Tai Kwun Store, Box-office, Cloakroom, Galleries Reception Desk, Ushers and Guided Tours and ensure their services would comply with the required standard and meet the needs and expectations of visitors 
  • Act as a coordinator to provide quality services to any events and to establish a mechanism for review and remedy
  • Update the team any latest information regarding all events and activities across the site in a timely manner  
  • Monitor the service level of both back-of-house and front-of-house operations and ensure it would meet the operational needs and visitor expectation. Report any discrepancies to the relevant departments for remedial actions
  • Assist in managing the centralized venue and event booking system, implement the policies of the booking hierarchies and protocols and allocate resources
  • Identify the training needs of the frontline team

You should have/be:

  • Degree or above, preferably in Event Management / Operation Management / or other related discipline
  • Proven working experience in operations/ service industry, preferably with at least 4 years’ managerial experience
  • Proficiency in Cantonese, Putonghua and English
  • Good experience in managing part-time staff and scheduling plan
  • Good knowledge of industry’s best practices, latest technology trends and applications
  • Previous exposure in event/ programme management with experience in customer services
  • Proven experience in implementing and managing crowd management systems and plans
  • Able to work on duty roster during weekends, statutory and general holidays as required

Human Resources Officer

Human Resources Department

The Job
You will:

  • Coordinate and execute various training and development programs and support other departments in their operational training.   
  • Prepare and follow up the logistical arrangements for internal and external training, administer the training records and maintain the data in the training module of HR system
  • Assist in the promotion of workplace safety and various initiatives on Occupational Safety and Health (OSH) in the organization
  • Assist in the collaboration with Safety Consultant on the implementation of OSH policy and organize OSH training for staff
  • Assist in the administration of HR issues for part-time, temporary and contract staff including payroll, MPF, Employment Ordinance application and system record maintenance  
  • Support other HR functions including recruitment, compensation and benefits, performance management, staff engagement activities, talent acquisition projects, HR policy review and other ad-hoc projects

About You
You should have/be:

  • Degree in relevant discipline, with at least 3 years’ solid experience in all-rounded HR operations, OSH, training and development, staff engagement.  Exposure in NGO, public sector or cultural organizations is preferred.
  • Pro-active, service-oriented, good interpersonal and communications skills
  • Well versed in Employment Ordinance and other related ordinances
  • Good analytical and problem-solving skills to produce quality output under tight timeline
  • Excellent command in written and spoken English and Chinese 
  • Well versed in MS Excel and Words
  • Passion in heritage and arts

Administrator – Director’s Office

Director’s Office

The Job:
Reporting to the Executive Assistant to Director, you will

  • Assist in managing the Director’s calendar and handling calls in the Director’s Office
  • Assist in preparing agenda, meeting materials and any other necessary items for meetings
  • Provide support to the Director at events, functions and openings, which may take place after office hours 
  • Make preparation and coordinate with other departments in arranging logistics for site tours
  • Update the Director’s contact list and maintain the database effectively.  Update event calendar related to Public Affairs activities
  • Assist in searching information/data for different initiatives
  • Perform administrative and clerical duties like filing, handling expense claims, arranging courier/delivery of correspondence, making appointments, etc. 
  • Provide support in some office administrative duties as when and where required 

You should have/be

  • Higher Diploma or above
  • At least 5 years’ administrative and secretarial experience, preferably with exposure in sizeable organisations
  • Proficient in MS office such as MS Excel, Words and Chinese word processing and Powerpoint
  • Proficient in both spoken and written Chinese and English. Fluent Putonghua is preferred
  • Polite and cheerful personality with good interpersonal and communication skills  
  • Positive attitude, sense of responsibility, self-motivated, detail-minded, independent and tactful in handling sensitive and confidential information 
  • Able to work at irregular hours

Chief Technician (6-month contract)

Operations Department

The Job
You will:

  • Supervise a team of technicians to provide professional technical support to the 
  • Programming teams/clients.
  • Monitor the quality of performance and ensure all the programmes are smoothly run and safe
  • Oversee the technical services provided to clients to ensure their requests are handled effectively
  • Liaise and coordinate with the Programming teams to ensure effective operation and event management 

About You
You should have/be:

  • Advanced Diploma in Technical Arts such as Lighting, Sound Design, Technical Management or related disciplines
  • At least 5 years’ experience in Senior Technician or Stage Management position 
  • Strong communication, organization and interpersonal skills
  • Good command in written and spoken English and Chinese, proficient Putonghua would be an advantage 
  • Able to work on weekends and public holidays

Assistant Manager – Performing Arts

Performing Arts Department

Reporting to the Performing Arts Manager, you will 

  • Conduct programme research and recommend local/overseas programmes to management
  • Coordinate with other departments and relevant parties in the production of outdoor programmes
  • Monitor the progress of commission work including participating in the creative process, production meetings and rehearsals, minutes preparation.  Report the project progress to management in a timely manner.
  • Assist in programme scheduling and budget preparation 
  • Participate in the negotiation with artists on fees and terms and follow up contract preparation and administration 
  • Prepare all house programmes, promotional materials, surtitle translation, ticketing for selected programmes
  • Act as the in-charge and be on-duty during the performances, activities and programmes

You should have/be

  • Degree in Performing Arts, Arts, Cultural Studies, Arts Management, Arts Education or equivalent
  • 8 years’ relevant experience with exposure in cultural sector, and 2 years at managerial level.  Backstage knowledge and experience is preferred
  • Professional training and significant exposure in one or more aspects of performing arts, and the ability to embrace both traditional and contemporary culture
  • Excellent negotiation skill and experienced in establishing programme strategies across various art forms
  • Good understanding of the Hong Kong arts scene and the performing arts forms featured in Tai Kwun.  
  • Extensive networks with overseas and local performing arts groups or institutions
  • Excellent communication skills in English, Cantonese and Putonghua

Facilities Services Manager (Central Services)

Facilities Management Department

Reporting to the Head of Facility Management, you will:

  • Review and monitor service requirements, SLA and KPI and ensure the compliance of FM operations with the required standard and regulations.  Review regularly all the compliance documents in line with the changing environment and operations
  • Establish and maintain an effective team centralized documentation framework for usage and storage of documents and data
  • Oversee the resources and work plan of event support including the timely license arrangement, effective communications among event parties, well coordination within the team and with other working partners, efficient and quality delivery of FM services 
  • Manage the workplace including daily office housekeeping, mailroom service, pantry and tea lady services, office facility monitoring, MAC arrangement
  • Ensure the application of information systems is efficient and able to support the operations and facilitate performance evaluation. Prepare operation and performance reports regularly 
  • Plan and exert control on FM finance including OPEX budgeting, CAPEX review, cost control, cost allocation review and billing management 
  • Act as the FM Operation In-Charge on shift.  Collaborate with Operations Department and other teams to oversee the site activities, handle issues and manage incident escalation procedures
  • Build rapport with stakeholders and manage their continuous changing expectation 

You should have/be:

  • Degree in Facility/Property Management, Event or Business Management or equivalent 
  • At least 10 years’ experience in facility/property/event management with hands-on and solid experience in managing office workplace, commercial/shopping centers, public cultural, arts or recreational facilities. 5 years of which should be at managerial level
  • Passion or interest in Heritage, Contemporary Arts and/or Performing Arts. Positive attitude with passion in the Tai Kwun project is essential 
  • Proficient in computer application and Microsoft Office
  • Excellent command of both written and spoken English and Chinese
  • Able to work at flexible hours and on Saturdays, Sundays or public holidays

Assistant Facilities Services Manager

Facilities Management Department

As a member of the Soft Services Team of Facility Management Department, you will

  • Assist in overseeing the FM operations to ensure efficient delivery of high standard of FM services, including security, cleaning, landscaping, pest control, event support, tenant services, purchase of FM products and services, etc.
  • Develop, execute and review various plans, policies and procedures in compliance with legal requirements and company policies
  • Monitor vendors to ensure their services are delivered in accordance with the contract requirements and environmental health and safety standards 
  • Provide support in the annual planning exercise including asset review, budgeting, capital project recommendation and exercise budget control in daily operations 
  • Coordinate with other FM team members to facilitate the delivery of superb services to internal and external users 
  • Act as the FM Operation In-Charge on shift. Collaborate with Operations Department and other teams to oversee the site activities, handle issues and manage incident escalation procedures
  • You should have/be:

Degree in Facility/Property/Housing Management or equivalent 

  • Professional qualifications such as MRICS, CFM, MIFMA or equivalent
  • 8 years’ experience in FM, preferably with exposure in arts and heritage facility, museum and shopping mall. 4 years of which should be at supervisory level
  • Passion in Heritage, Contemporary Arts and Performing Arts. Positive attitude with passion in the Tai Kwun project is essential
  • Proficient in computer application and Microsoft Office
  • Excellent command of both written and spoken English and Chinese
  • Able to work at flexible hours and on Saturdays, Sundays or public holidays

Senior Services Engineer (Project and Analyst)

Facilities Management Department

As a member of the Technical Team of Facility Management Department, you will:

  • Handle alternation and additional work, project work, fitting out, reinstatement works and monitor the work progress
  • Assist in establishing design criteria and preparing technical drawings, specifications, tender documents, and tender evaluation
  • Participate in coordinating the technical resources of FM Department for site activities
  • Provide effective event technical support for all activities in Tai Kwun including stand-by services such as handling client enquiries, troubleshooting, resources deployment throughout the event, as and when required, including Saturdays, Sundays, Public Holidays, early or late hours
  • Monitor, analyze and report the facilities system operation and performance to enhance work efficiency and seek improvement 
  • Act as the FM Operation In-Charge on shift. Collaborate with Operations Department and other teams to oversee the site activities, handle issues and manage incident escalation procedures

You should have/be

  • Degree in Engineering, Business or equivalent 
  • 8 years’ experience in project/facility/property/event management, of which 4 years at supervisory level. Previous exposure in heritage site is an advantage
  • Passion in Heritage, Contemporary Arts and Performing Arts. Positive attitude with passion in the Tai Kwun project is essential 
  • Proficient in computer application, Microsoft Office, AutoCAD, photoshop
  • Excellent command of both written and spoken English and Chinese
  • Good interpersonal and communication skills and able to interact with people of different levels
  • Self-motivated, well-organized, attention to details, dynamic, result oriented, able to work under pressure 
  • Good time management and problem-solving skills

Visitor Experience Associate

Operations Department

As the knowledgeable host of Tai Kwun, you will 

  • Support daily operations at key customer-facing services locations including concierge service at Visitor Centre and Art Gallery reception, sales service at Tai Kwun store, guiding service at Art Gallery & Heritage Interpretation/Exhibition space, ticketing service at Box Office, event support at open space or venue-hire area
  • Handle telephone and email enquiries and resolve contingency in a professional manner 
  • Proactively provide any necessary or immediate assistance to visitors and address their needs 
  • Assist in enforcing service pledges, procedures, policies, guidelines and/or standards 
  • Handle day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.

You should have/be:

  • Good command in Chinese and English, knowledge in other languages will be an advantage
  • Strong on-the-spot problem solving skill
  • Presentable, sincere and excellent interpersonal skills
  • Passionate about service, Contemporary Arts and Heritage
  • Outgoing, friendly and courteous
  • Able to work on duty roster during weekends, statutory and general holidays as required

Visitor Experience Supervisor

Operations Department

Reporting to the Customer Services Manager, you will:

  • Supervise a team of frontline associates (full-time & part-time) for daily operation of all customer-facing services locations including Visitor Centre, Art Gallery, Tai Kwun store, Heritage Interpretation/Exhibition space, Box Office and other open area. 
  • Assist in building the service team and creating the right environment to excel through role-modeling, encouragement and empowerment and ensure the enforcement of service pledges, procedures, policies, guidelines and standards
  • Assist in developing and preparing training materials for frontline staff and facilitate training as needed 
  • Identify customer needs, recommend and implement programmes to address these needs
  • Handle telephone and email enquiries and resolve contingency in a professional manner
  • Work closely with all user departments to forecast and schedule appropriate manpower 
  • Oversee the day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.

You should have/be:

  • Diploma or Degree in Hospitality/Hotel Management or other related discipline
  • Proven working experience in service field, with at least 3 years at supervisory level
  • Knowledge / experience in heritage and/or art field is preferred
  • Proficient in Cantonese, Putonghua and English
  • Customer-focused and result-oriented towards customer service delivery
  • Awareness of industry’s best practices, latest technology trends and applications 
  • Able to work on duty roster during weekends, statutory and general holidays as required