Career


Working at Tai Kwun

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).


Administrator – Operations Department

Operations Department

Reporting to the Head of Operations, you will

  • Provide administrative and clerical support to the Head and his team including record management, meeting arrangements, etc.
  • Prepare meeting agenda and notes, presentation deck and fact sheet for meetings / monthly reports
  • Support department’s events and functions after office hours as when and where required
  • Coordinate and prepare site tours and arrange logistics with other departments
  • Update the event calendar and activity plan of the Department
  • Collect data and perform research work for projects as assigned from time to time
  • Perform any other duties as required

You should have/be

  • Higher Diploma or above
  • At least 5 years’ relevant experience in sizeable organizations
  • Proficient in MS office such as MS Excel, Words and Chinese word processing and Powerpoint
  • Proficient in both spoken and written Chinese and English. Fluent Putonghua is an advantage
  • Positive attitude, self-motivated, detail-minded, independent with excellent interpersonal and communication skills
  • Able to work at irregular hours if required

 


Audio Visual Technician

Facilities Management Department

The Job

You will:

  • Carry out the routine audio-visual system maintenance services including but not limited to stage lighting, Live and Film sound, digital and 35mm film projector and other stage equipment and maintain all AV facilities in good condition.
  • Provide prompt troubleshooting and technical support to event teams
  • Assist in handling event activities and inventory control

 

About You

You should have/be:

  • Certificate in Electronic Engineering / Audio Visual Technology or equivalent
  • 3 years’ relevant experience in Audio Visual System.  Exposure in auditorium and Cinema is an advantage
  • Hard working, willing to learn and positive attitude
  • Excellent problem solving, interpersonal and coordination skills
  • Able to communicate in both Cantonese and English
  • 9 hours work on shift and 6-day work from Monday to Sunday

Store Manager

Marketing and Communications Department

The Job

Reporting to the Head of Marketing and Communications, you will:

  • Plan and manage the gift shop of Tai Kwun, with floor area of approximately 300 ft2.
  • Oversee the day to day operations, sales and promotion.  Support merchandising, sourcing and budgeting.
  • Manage and design store experience for Tai Kwun visitors. Maximize customer satisfaction to align with Tai Kwun, Centre for Heritage and Arts. 
  • Develop customer base and relations, and enhance community association and collaboration with Tai Kwun.
  • Prepare store policies and operation guidelines for staff and provide training.  Develop recruitment strategy in alignment with Tai Kwun operation model.

About You

You should have/be:

  • Degree in Business Management or other related discipline
  • 8 years’ experience in retail operations or customer service field.  Significant background in hospitality or guest-oriented sector is essential
  • Good communication and interpersonal skills
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good PC skills including Word and Excel
  • Passion or interest in Heritage and/or Contemporary Art

Technician

Facilities Management

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Facilities Services Manager (Central Services)

Facilities Management

Reporting to the Head of Facility Management, you will:

  • Review and monitor service requirements, SLA and KPI and ensure the compliance of FM operations with the required standard and regulations.  Review regularly all the compliance documents in line with the changing environment and operations
  • Establish and maintain an effective team centralized documentation framework for usage and storage of documents and data
  • Oversee the resources and work plan of event support including the timely license arrangement, effective communications among event parties, well coordination within the team and with other working partners, efficient and quality delivery of FM services 
  • Manage the workplace including daily office housekeeping, mailroom service, pantry and tea lady services, office facility monitoring, MAC arrangement
  • Ensure the application of information systems is efficient and able to support the operations and facilitate performance evaluation. Prepare operation and performance reports regularly 
  • Plan and exert control on FM finance including OPEX budgeting, CAPEX review, cost control, cost allocation review and billing management 
  • Act as the FM Operation In-Charge on shift.  Collaborate with Operations Department and other teams to oversee the site activities, handle issues and manage incident escalation procedures
  • Build rapport with stakeholders and manage their continuous changing expectation 

You should have/be:

  • Degree in Facility/Property Management, Event or Business Management or equivalent 
  • At least 10 years’ experience in facility/property/event management with hands-on and solid experience in managing office workplace, commercial/shopping centers, public cultural, arts or recreational facilities. 5 years of which should be at managerial level
  • Passion or interest in Heritage, Contemporary Arts and/or Performing Arts. Positive attitude with passion in the Tai Kwun project is essential 
  • Proficient in computer application and Microsoft Office
  • Excellent command of both written and spoken English and Chinese
  • Able to work at flexible hours and on Saturdays, Sundays or public holidays

Assistant Facilities Services Manager

Facilities Management

As a member of the Soft Services Team of Facility Management Department, you will

  • Assist in overseeing the FM operations to ensure efficient delivery of high standard of FM services, including security, cleaning, landscaping, pest control, event support, tenant services, purchase of FM products and services, etc.
  • Develop, execute and review various plans, policies and procedures in compliance with legal requirements and company policies
  • Monitor vendors to ensure their services are delivered in accordance with the contract requirements and environmental health and safety standards 
  • Provide support in the annual planning exercise including asset review, budgeting, capital project recommendation and exercise budget control in daily operations 
  • Coordinate with other FM team members to facilitate the delivery of superb services to internal and external users 
  • Act as the FM Operation In-Charge on shift. Collaborate with Operations Department and other teams to oversee the site activities, handle issues and manage incident escalation procedures
  • You should have/be:

Degree in Facility/Property/Housing Management or equivalent 

  • Professional qualifications such as MRICS, CFM, MIFMA or equivalent
  • 8 years’ experience in FM, preferably with exposure in arts and heritage facility, museum and shopping mall. 4 years of which should be at supervisory level
  • Passion in Heritage, Contemporary Arts and Performing Arts. Positive attitude with passion in the Tai Kwun project is essential
  • Proficient in computer application and Microsoft Office
  • Excellent command of both written and spoken English and Chinese
  • Able to work at flexible hours and on Saturdays, Sundays or public holidays

Visitor Experience Associate

Operations

As the knowledgeable host of Tai Kwun, you will 

  • Support daily operations at key customer-facing services locations including concierge service at Visitor Centre and Art Gallery reception, sales service at Tai Kwun store, guiding service at Art Gallery & Heritage Interpretation/Exhibition space, ticketing service at Box Office, event support at open space or venue-hire area
  • Handle telephone and email enquiries and resolve contingency in a professional manner 
  • Proactively provide any necessary or immediate assistance to visitors and address their needs 
  • Assist in enforcing service pledges, procedures, policies, guidelines and/or standards 
  • Handle day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.

You should have/be:

  • Good command in Chinese and English, knowledge in other languages will be an advantage
  • Strong on-the-spot problem solving skill
  • Presentable, sincere and excellent interpersonal skills
  • Passionate about service, Contemporary Arts and Heritage
  • Outgoing, friendly and courteous
  • Able to work on duty roster during weekends, statutory and general holidays as required

Assistant Marketing Manager

Marketing

Reporting to the Marketing Manager, you will

  • Assist in formulating, managing and executing the overall marcom strategy and plan for the public programmes from Heritage, Tai Kwun Contemporary and Performing Arts from concepts to execution
  • Act as the key marketing contact for Tai Kwun tenants on day-to-day support. Keep tenants abreast of Tai Kwun’s news and marketing development, and create synergy with Tai Kwun through creative collaborations
  • Manage and provide support to travel trade industry and create partnership. Plan and organise site tours for trade partners
  • Work with the Tai Kwun Store Manager to develop and execute creative marketing programmes and plan
  • Liaise with vendors such as advertising/event agencies on marketing related assignments. Assist in liaising with internal and external stakeholders to build rapport and draw public’s interest
  • Oversee and supervise the branding, advertising and execution of marketing strategies for programmes

You should have/be

  • Degree in Communications, Marketing, Journalism or related disciplines preferred
  • 8 years’ experience in marketing and communications field with commercial/non-commercial sectors, plus supervisory experience
  • Marketing agencies background with exposure in arts and culture, travel and hospitality and retail industries preferred
  • Excellent command of written and spoken English and Chinese. Putonghua is a plus
  • Exceptional proficiency in Power Point, strong in proposal writing
  • Passionate in local culture, heritage and arts

Marketing Officer

Marketing

Reporting to the Assistant Marketing Manager, you will

  • Support the team to execute marketing communications initiatives and to build the brand as a centre for heritage and arts. Execute branding initiatives and maintain consistent brand messages and image
  • Develop brand materials such as collaterals, signage and stationary from concept to production. Coordinate with internal teams on the supply and flow
  • Support the team to develop advertising campaign from creative development to production and media buy on brand and tactical levels. Manage campaign results
  • Participate in developing and executing creative marketing programmes and events, including festivals and heritage and arts related campaigns to create buzz and attract local and international visitors
  • Liaise with vendors such as advertising/event agencies on marketing related assignments. Assist in liaising with internal and external stakeholders to build rapport and draw public’s interest
  • Assist in developing and executing creative marketing programmes for Tai Kwun Store
  • Handle inquiries from the public and provide administrative support to the team

You should have/be

  • Degree in Communications, Marketing, Journalism or related disciplines preferred
  • 2 years’ experience in marketing and communications field with commercial/non-commercial sectors, preferably in arts and culture, travel and hospitality, and retail industries 
  • Previous exposure in branding / advertising / production / agencies is highly preferred
  • Excellent command of written and spoken English and Chinese. Putonghua is a plus
  • Proficiency in MS Word, Excel, Chinese word processing and exceptionally good at Power Point
  • Passionate in local culture, heritage and arts

Assistant Manager - Digital Marketing

Marketing

Reporting to the Marketing Manager, you will

  • Assist in the formulation of digital marketing strategies covering all disciplines including Social Media, Website, Mobile, Content, eDM, etc. and execute the strategies effectively
  • Manage the system development of all kinds of digital marketing platforms and database. Oversee the operation and content management of the day-to-day social media and digital platforms
  • Optimize digital/ social presence and manage the execution of digital advertising. Coordinate and follow up the response, prepare reports and analysis for management review. Evaluate the results and propose any value-added initiatives to management
  • Establish good working relationship with agencies.  Monitor the quality of their production and ensure the output will deliver the best result for the company’s marketing strategies.
  • Develop Visitor Relationship Management plan and execution. Manage and maintain the CRM database 

You should have/be

  • Degree in Marketing, IT or any relevant disciplines
  • At least 8 years of relevant experience in digital/eCommerce marketing, plus supervisory experience
  • Hands-on experience in Content Management Systems, eDM, SEM/SEO and Google Analytics. Knowledge and experience in Photoshop & Illustrator
  • Basic HTML/ JavaScript knowledge is a plus
  • Experienced in project management with excellent communication, presentation and negotiation skills
  • Good command of English and Chinese
  • Keen interest in heritage/arts/culture

Business Development Manager

Marketing

Reporting to the Head of Marketing & Communications, you will

  • Identify and pursue new business opportunities in areas of service offerings, membership, sponsorship and philanthropy for Tai Kwun Centre for Heritage and Arts, complying with Tai Kwun’s mission and core values
  • Compose and implement a sustainable roadmap of three to five years with business planning and financial management for the development
  • Manage contract negotiation and legal deals of the new initiatives.  Assess risks involved with new initiatives and be ready to handle unexpected situations
  • Monitor the project plan and ensure deadlines are met.  Collaborate with other departments and stakeholders in project implementation
  • Work with colleagues in Marketing to develop marketing plan to target specific segments. Oversee projects from inception to completion.  Nurture relationship with clients throughout the projects
  • Analyze sales, marketing, finance and other reports to gain insight for improvement of performance and maximizing growth
  • Supervise a cross-functional team and manage the daily operation, including training, contract negotiation and administration

You should have/be

  • Creative and innovative in identifying commercial opportunities
  • Degree in Business Management, Arts or other related discipline
  • 10 years’ relevant experience, with 3 years at managerial level.  Solid experience in business planning and new project development is essential
  • Significant exposure in related industries like destination, arts or cultural sectors
  • Proficient in financial management and project management
  • Excellent communication skills in both English and Chinese
  • A team player with good leadership and analytical skills

Senior Operations Manager / Operation Manager

Operations

Reporting to the Head of Operations, you will

  • Manage Tai Kwun’s public areas, handle all incidents and ensure Tai Kwun is operating smoothly with excellent visitor experience
  • Implement crowd management and timed ticketing systems in close collaboration with other departments during peak seasons
  • Enhance the strategies for resources planning for Operations
    Department and in events
  • Lead a team of high quality and distinctive public-facing staff for Visitor Centre, Heritage Interpretation Rooms, Art Galleries, Tai Kwun Store, Box-office, Cloakroom, Galleries Reception Desk, Ushers and Group Visit Tour to ensure that the specific needs and expectations of the visitors can be met. Respond to visitors’ feedback from different channels
  • Manage the provision of both back-of-house and front-of-house services to meet the operational needs and visitor expectation
  • Ensure the operations comply with the customer services standard and provide quality service to any events.  Establish a mechanism for review and remedy
  • Maintain and update the information regarding all events and activities across the site

About You

You should have/ be

  • Degree or above, preferably in Event Management / Operation Management / or other related discipline
  • Proven experience in operations/ service industry, with at least 8 years’ managerial experience. Previous exposure in event/ program management is preferred
  • Experience in customer services, crowd management system, operations procedures and incident handling plan
  • Excellent communication and interpersonal skills
  • Proficient in both spoken and written English and Chinese.  Good Putonghua will be an asset
  • Awareness of industry’s best practices and with a strong sense in operational details
  • Passionate in local culture and heritage
  • Able to work at irregular hours

Assistant Curator (Education and Public Programs)

Arts

You will

  • Lead educational programs for youth, university and family audiences, general education and public programs
  • Draw upon art pedagogical practice, in collaboration with community partners and the general public
  • Liaise with voluntary groups, the education community and industry (including schools, local history and other community groups)
  • Conduct background research and assist in ideas and texts about didactics, catalogues, and other publications
  • Contribute ideas, texts, and other materials for website and promotional channels, especially in relation to public education and programming
  • Plan and organise public events, including lectures, panels, screenings.  Support the team in leading and guiding interpretation of exhibitions and art
  • Prepare budget planning, forecasting and reporting.  Handle enquiries from researchers and the public

You should have/be

  • Degree in Art History or related discipline
  • 3-5 years’ experience in art administration, with previous exposure in art institutions. Experience in translation / interpretation is preferred
  • Excellent command of written and spoken English and Chinese
  • Proficient in information technology and web design
  • Good project management, research, communication and negotiation skills
  • Good in planning, organizing and project administration
  • Creative, meticulous and with passion in arts and heritage

Deadline of application: 10 September 2018


Administration Officer

Director’s Office

The Job:

Reporting to Executive Assistant of the Director’s Office, you will

  • Provide secretarial support including director’s calendar and contact list update, expenses reimbursement, flight and accommodation, and visa application arrangement, etc.
  • Coordinate the logistics of company events including monthly all staff meeting, team lunch, workshops and site tour, etc. Provide support to the Director at events or functions, which may take place after office hours
  • Assist in searching information and consolidating reports and presentation materials
  • Update internal database and manage records and documents for effective retrieval
  • Prepare a summary of the daily site events/activities for all staff information for their effective planning of routine operation
  • Handle administrative duties including greeting/serving guests, handling incoming/outgoing mail and ensuring smooth delivery of correspondence, courier services, name card printing, ordering of company letterhead and envelope
  • Monitor stationery consumption of the company and manage the stock to ensure the supply is stable

You should have/be

  • Higher Diploma or above
  • At least 5 years’ solid administrative and secretarial experiences, preferably with exposure in sizeable organisations
  • Proficient in MS office such as Adobe Acrobat, MS Excel, Words and Chinese word processing and Powerpoint
  • Proficient in both spoken and written Chinese (including Putonghua) and English.
  • Cheerful, positive, meticulous, commitment, sense of responsibility, self-motivated, strong work ethic with can-do attitude
  • Able to work independently with good interpersonal, multi-tasking and time management skills 
  • Able to handle sensitive and confidential information in professional manner