Full Time Opportunities

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).

Stage Technician

Reporting to Chief Technician, you will:

  • Operate light board or video equipment properly to ensure the productions run smoothly
  • Provide technical support to internal and external clients to ensure on-site performance quality and procedures conformity
  • Supervise part time technicians and/or contractors on lighting and video equipment and system setup
  • Support in loading and unloading equipment, setup and dismantle, to ensure the safe technical operations of Tai Kwun’s venues
  • Monitor and maintain the condition of lighting, sound, video and stage equipment. Follow up with supervisor on repair of equipment and replacement
  • Prepare and consolidate departmental records for operations or billing (e.g. timesheets, keys or inventory issued, petty cash claims, etc)

You should have/be

  • Diploma or above in technical performing arts or related discipline
  • Minimum 2 years of Lighting/Video experience in entertainment related industry
  • Solid knowledge of event operation and production techniques with hands on experience in theatre lighting, projection, and video systems
  • Operation knowledge of theatre lighting system (ETC, MA or Hog) is preferred
  • Projection Media Server programme or system setup knowledge is preferred, e.g. Disguise, LightAct, Coolux etc.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Good problem solving, interpersonal and organizational skills
  • Good command of both written and spoken English, Cantonese and Putonghua

Chief Technician

Reporting to Assistant Production Manager, you will:

  • Provide guidance on event/performance quality and guarantee excellent visitor experience
  • Supervise technicians and/or contractors including “hirer’s agents” while on-site ensuring performance quality, procedures conformity, EPD compliance and proper use/condition of Tai Kwun equipment and/or facilities
  • Provide technical risk assessment related to performance requirements and monitor safety matters during daily operation
  • Work on-site closely with hirers, artist, crews or vendors to ensure the smooth delivery of performances, setting up and dismantling oversight
  • Manage, assess the condition and maintain stage equipment inventory
  • Operate or supervise the team to handle sound, lighting, video and other effects during setup, rehearsal and performances
  • Prepare duty roster for technical staff and “permit to work” for Hirer’s teams
  • Prepare and consolidate departmental records for operations or billing (e.g. timesheets, keys or inventory issued, petty cash claims, etc)

 

You should have/be

  • Higher Diploma or above in technical performing arts or related discipline
  • Minimum 5 years’ of relevant experience in similar size department or organization
  • Solid knowledge of event operation and production techniques with hands on experience with theatre lighting, projection and video systems
  • Operation knowledge of theatre lighting system (ETC, MA or Hog) is preferred
  • Projection Media Server programme or system setup knowledge is preferred, e.g. Disguise, LightAct, Coolux etc.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Good problem solving, interpersonal and organizational skills
  • Good command of both written and spoken English, Cantonese and Putonghua
  • Willing to work non-official hours including overnight, and on public holidays 

Manager – Technical Services (Building)

Reporting to Technical Services Lead, you will:

  • Assist to manage Technical Services team (Building) to deliver safe, reliable, and cost-effective operation and maintenance services in building maintenance aspects.
  • Drive, develop and implement the maintenance strategy for building fabric and structure and enhance the planned preventive maintenance plan.
  • Work with external consultants to develop and implement the condition surveys and Heritage Maintenance Plan for building elements.
  • Establish and manage all building fabric/ structural related procurement, contracts, and repair and maintenance works.
  • Assist to manage architectural, interior, and landscape design/ renovation projects throughout the whole project cycle.
  • Assist to develop and manage the 10-years asset management plan and the lifecycle of site assets according to the agreed standard.
  • Assist to prepare the departmental budget and monitor the expenditure progress.
  • Assist to manage and implement the operations and maintenance manual, emergency handling plan and occupational safety & health management system (OSHMS) manual.
  • Participate in coordinating the technical resources of the Technical Team for operational effectiveness.
  • Act as the Departmental Operation In-Charge on shift and as the single point of contact and team coordinator to handle issues and manage incident escalation procedures.

You should have/be

  • Bachelor degree or above in Building Surveying, Construction Management, Architectural Studies, or relevant disciplines.
  • Member of HKIS, RICS or CIOB or equivalent.
  • Minimum 10 years of relevant experience in operation, repair, and maintenance of the building, including design, tendering, and project management, of which 5 years at managerial level. Previous exposure in heritage site and experience in communicating with statutory bodies, e.g. Lands Department, Building Department and Antiquities and Monuments Office, is preferred.
  • Experience as a Technical Manager in heritage buildings and/or performing arts, or a similar position and/or tertiary qualifications would be an advantage.
  • Passion in Heritage, Contemporary Arts, and Performing Arts. Positive attitude with passion in the Tai Kwun project is essential.
  • Proficient in computer applications including Microsoft Office, AutoCAD, photoshop, etc.
  • Excellent command of both written and spoken English and Chinese
  • Good interpersonal and communication skills and able to interact with people of different levels
  • Self-motivated, well-organized, attention to details, dynamic, result-oriented, able to work under pressure
  • Good time management and problem-solving skills

Assistant Manager - Security

Reporting to Manager – Facilities Services, you will:

  • Develop, implement, and constantly review security policies, standards, resources requirements, protocols, and procedures to deliver high standard of security service
  • Manage procurement process of expenditures for security operations including outsourced security services, infrastructure and equipment
  • Work closely with Facilities Management team, lead and monitor day-to-day security operations performed by the outsourced security service responding to incidents, emergencies, investigation and reporting
  • Plan and coordinate security operations for different functional areas such as arts, interpretation, exhibition, performance venues, public areas, residence premises & offices etc. and communicate with the respective users accordingly
  • Control, monitor, evaluate and review the outsourced security services to ensure the services delivered meet the contract requirements, expectations of internal and external Tai Kwun users and all stakeholders
  • Develop Security Plans, ensure execution of planned security & safety arrangements and mitigation measures of planned and specific events based on Risk Assessments
  • Build and upkeep professional relationships and networks with the Hong Kong Police and any other government departments to facilitate a good platform for cooperation and communication
  • Prepare and support annual planning activities such as drills, asset review, budgeting and capital project recommendations etc
  • Perform other duties or special projects as assigned

You should have/be

  • Diploma or Bachelor Degree in Security Management or other relevant discipline
  • Minimum 8 years’ experience in security, law enforcement or related management area, of which 2 years at managerial or supervisory level
  • Holder of Security Personnel Permit and professional qualification(s) in security is preferred
  • Profound knowledge in security operations, crisis management, security assessment, crowd management and incident management
  • High Proficiency in Word, Excel and PowerPoint
  • Good command of written and spoken English and Chinese
  • Strong communication and leadership skills to lead security team
  • Able to work on flexible hours or shifts including Saturday, Sunday, or public holidays when necessary

Associate Curator/ Curator - Education and Community Outreach

Reporting to the Head of Heritage, you will

  • Open up new horizons for heritage learning and impart knowledge that transmit heritage values to the public
  • Design and manage a variety of learning programs to cater to diverse leaners’ needs, including primary and secondary school students, adults, and professionals
  • Work with teachers, curators, and specialists to develop content and learning materials (onsite and online) for learners of different age groups; conduct teachers’ workshops to develop pedagogy
  • Build and maintain active relationships with educational, professional, civic, and government organizations, staying abreast of collaborative opportunities and cultivating external support.
  • Supervise and manage staff to implement programs, fostering a culture of excellence and collaboration
  • Handle administrative duties including program planning, budget, engagement with active partners and stakeholders
  • Participate in the development of open-access digital platforms to archive research output and disseminate online learning resources
  • Design heritage-related outreach activities to strengthen community connection and broaden the audience base, including the marginalized groups; collaborate with external specialists to broaden learning opportunities for those with special needs
  • Collaborate with the other departments of Tai Kwun Arts to create interdepartmental programing and manage the Learning Center

You should have/be

  • Postgraduate degree in relevant field; research specialties in heritage conservation, history, cultural studies, and/or social anthropology preferred
  • A minimum of 5 years’ professional experience in formal education and/or informal education in the arts and cultural sector
  • Ability to interpret scholarship from various disciplines for the general public and to engage on a wide array of topics
  • Knowledge of learning practices and pedagogical innovation
  • Excellent communications skills, written and spoken in English and Chinese
  • Strong network and contacts with stakeholders in the education, government, and nonprofit sectors
  • Experience in managing staff and a track record of collaboration and teamwork
  • Demonstrable experience working with community stakeholders

Designer (1-year Contract)

Reporting to the Design Manager, you will:

  • Define and solve visual problems while handle outputs independently in fast pace. Design works of branding and programme marketing outputs across on and offline advertising, OOH, HTML5 web banners, UI/UX on website/app, collaterals, and merchandise, etc
  • Liaise and work closely with internal parties, marketing team, external partners and agencies on design projects and manage high quality standard
  • Support Design Manager to establish branding and creative system
  • Enhance internal process and system to learn and evolve for better results
  • Work independently and handle resources planning.  Nurture creative mindset and be brand ambassador of Tai Kwun

You should have/be:

  • Bachelor Degree in Graphic/ Multimedia design or relevant discipline
  • Minimum 3 years’ experience in graphic / multimedia design
  • Proficient in using Adobe InDesign, Illustrator, Photoshop, XD, Dreamweaver, Premiere, After Effects or Cinema 4d or Final Cut Pro. Knowledge in HTML5 and CSS is an advantage
  • Visually creative and strong in design, layout, and photographic skills
  • Creative, detail-oriented, self-motivated, able to work independently and under pressure
  • Sensitive to social media and mobile app trends
  • Passion or interest in cultural and arts
  • Candidates with more experience will be considered as Senior Designer

Programme Coordinator (1-year contract)

Reporting to the Education and Public Programmes Curator, you will

  • Plan, support and implement Tai Kwun Contemporary education and public programmes, and other learning and experience programmes
  • Plan and organise public events, including performances, lectures, panels, screenings, docent training, guided tours, etc. Support the team in leading and guiding interpretation of exhibition and art
  • Coordinate ticketing and merchandise logistics for exhibition and related public programmes
  • Liaise with and work closely with artists, curators, educators and scholars to develop ideas of programmes and maintain network
  • Contribute ideas, texts, and other materials for website and promotional channels, especially in relation to public education and programming
  • Coordinate with other internal departments for different projects. Handle internal workflow for procuring service providers. Ensure works are delivered timely and the quality is to the entire satisfaction and best interest of Tai Kwun
  • Perform special projects as assigned

You should have/be

  • Bachelor Degree in Art/Cultural Studies or relevant discipline
  • Minimum 3 years’ solid experience in art administration, planning and organizing programmes, with previous exposure in contemporary visual art institutions
  • Ticketing and merchandise experience
  • Creative, meticulous and with passion in arts
  • Excellent command of written and spoken English and Chinese
  • Good project management, research, communication and negotiation skills
  • High Proficiency in Word, Excel and PowerPoint

Finance Project & Business Support Manager

Reporting to the Head of Finance, you will

  • Design and finalise company and finance related Policies & Procedures (“P&P”) in close collaboration to all stakeholders that are business appropriate and risk-compliant.  Develop effective accounting procedures & related process flows that commensurate with the underlying principles of the P&P to address both risks and efficiency
  • Organise and implement regular training to ensure that the P&P can be rolled out in an orderly and consistent manner by relevant users and stakeholders. Respond to stakeholder feedback and enquiries to seek smooth implementation and continuous improvement of P&Ps
  • Study and recommend changes required in finance module to support all enhanced accounting reporting/monitoring to allow management to make prompt business decisions
  • Prepare for internal control review and subsequent follow up on recommendations. Design creative & pragmatic solutions to risk and control issues in line with internal audit recommendations
  • Support the revision of the companies’ authority limits by working closely with Club finance and Directors of JCCPS & TKA on needed basis
  • Set up finance Fixed Assets Register for the Tai Kwun compound and support Facilities Management Department on regular asset count in accordance with the Fixed Asset Policy
  • Design control procedures on purchases, custody (including physical count) and disposal on program stocks for all programming departments of JCCPS & TKA
  • Set up operating procedures in documentation requirement, annual reports preparation for all corporate sponsorship and/or key third-party donations and design appropriate accounting procedures for such activities
  • Identify and implement automation opportunities & process re-engineering to enhance compliance and efficiencies of the business as a whole. Support in future system upgrade & transformation project
  • Support the directors of JCCPS & TKA in any ad-hoc projects in finance & control discipline

You should have/be

  • Bachelor Degree in Accounting, Finance or related discipline with CPA / Chartered Accountant equivalent qualification
  • Minimum 12 years’ experience with sizeable organizations or MNC in managerial role with business review responsibilities and P&P development experience.  Big 4 experience is an advantage
  • Able to understand complex issues, manage conflict and provide pragmatic business oriented solutions
  • Experience in Policy and Procedures drafting and implementation
  • Experience in involvement in core process re-engineering projects, including ERP feasibility study & project implementation
  • Proactive, with “can-do” attitude, independent and capable of working under pressure.
  • Good planning, analytical and problem-solving skills
  • High Proficiency in Word, Excel and PowerPoint
  • Good command in written and spoken English and Chinese

Visitor Experience Supervisor - Service Quality

As a knowledgeable Visitor Experience Supervisor reporting to Operations, you will:

Work with team delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by positively implementing and monitoring service standards and procedures that offer visitors the full range of excellent cultural opportunities at Tai Kwun.  Focus on the smooth delivery of front-line service quality, consistent execution and site-wide facilities presentation through monitoring, instruction, role-modelling, encouragement, and empowerment of front-line staff.

  • Work closely with Duty Managers ensuring smooth operations and overseeing day-to-day administrative works
  • Monitor enquiry handling from all channels; resolve contingency in a professional manner
  • Identify visitor expectations, needs through observation surveys and constructive conversations with our internal front line and directly with guests
  • Review standards and ensure that these are met for visitor services, security, cleaning, tours and exhibition/event operations
  • Establish systematic quality assurance including checklists, analysis, action plans that cover varied aspects affecting visitor satisfaction
  • Collaborate in inter-departmental opportunity for change and performance improvements
  • Assist developing/preparing training material for frontline and facilitate training
  • Perform any ad hoc duties when required

You should have/be:

  • Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
  • Minimum 3 years’ experience at supervisory level in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
  • Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality
  • Strong on-the-spot problem solving skills; eye for details with a visitor-focused lens, result-oriented towards service delivery and quality
  • Awareness of industry best practices, benchmarks and applications
  • Proficiency in MS Office suite with ability to craft analysis and results
  • Excellent organizational skills, self-motivated, diligent, intellectually curious
  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Visitor Experience Associate - Effectiveness and Efficiency

As a knowledgeable Visitor Experience Associate reporting to Operations, you will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by helping to optimize front line team deployment planning using Tai Kwun software/systems to centralize administration improving operations efficiency.  Provide consistent ‘Core’ visitor service delivery quality including visitor welcome, preparing the site opening and closing, daily post assignment rotations, access/crowd control and assisting daily visitor operations.

  • Support daily operations at Visitor Centre, Gallery Reception and ushering in other event areas
  • Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
  • Handle face-to-face enquiries and comments at designated locations in a professional manner
  • Perform daily ticketing, sales activities and cash box in Visitor Centre and designated locations.
  • Work closely with Operations Manager, Core Services Manager and Visitor Experience  Supervisor to create and implement day to day schedule management, co-ordinate schedule swaps and changes based on staffing needs and changing programme requirements
  • Use workforce management system (HROTG), prepare reports to assist management in monitoring team and individual performance
  • Assist with tracking related to individual staff requirements as may be needed for ‘permit-to-work’ in specific positions that typically include training or Covid test results

You should have/be:

  • Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
  • Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
  • Proficiency in MS Office suite and other computer literacy with ability to manage data input, reporting, exporting and other software features.
  • Excellent communication skills assisting, managers/supervisors or other decision makers in developing resourcing or staff deployment solutions
  • Continuously look for and recommend means to improve quality, standardize services or simplify the delivery of Visitor Services
  • Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality in a public setting including -
    • Front line support roles Front Desk, Service Hotline
    • Event and Programme roles, ushering and public safety
  • Excellent organizational skills, self-motivated, diligent, intellectually curious
  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Visitor Experience Associates

As a knowledgeable Visitor Experience Associate reporting to Operations, you will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by positively interacting with visitors as an ambassador in the first welcoming point of contact in Tai Kwun.  You will also play an essential service role providing informed and knowledgeable advice about site-wide events, heritage tours, specific exhibitions and performances that offer visitors the full range of excellent cultural opportunities at Tai Kwun.

  • Support counter daily operations at Visitor Centre, Gallery Reception and ushering in other event areas
  • Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
  • Handle face-to-face enquiries and comments at Visitor Centre, Art Gallery Reception, or designated locations in a professional manner
  • Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
  • Perform daily ticketing, sales activities, cash box and inventory management in Visitor Centre and designated locations.
  • Guide thematic exhibitions tours and/or education tours
  • Perform any ad hoc duties when required

You should have/be:

  • Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
  • Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
  • Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality in a public setting including -
    • Hotel, Hospitality or In-Flight services
    • Front line support roles Front Desk, Service Hotline and routine service quality monitoring or inspection
    • Event and Programme roles, ushering and public safety
    • Public survey, questionnaire and data analysis with presentations
  • Excellent organizational skills, self-motivated, diligent, intellectually curious
  • Outgoing, friendly and courteous
  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Assistant Art Technician (1-year contract)

      You will:

  • Support and coordinate with Art Department to ensure the safe and timely preparation of artworks for display, exhibition, transport, installation, storage and dismantlement
  • Support the planning and scheduling of contract art technicians for projects in accordance with timeline and budgets
  • Provide solutions for art installations based on venue specifications and professional art handling standards
  • Comply with the principles of Occupational Health and Safety and manual handling guidelines, including the operation of power tools, forklifts, scissor lifts and equipment used within exhibitions and storage areas
  • Support the Registrar in the physical handling of artworks and report on their conditions:
  • Manage the organisation and inventory of the warehouse, including but not limited to audio-visual equipment, tools and apparatus, adhering to international best practice standards
  • Perform any ad hoc duties when required

You should have/be:

  • 4 years of art handling and installation experience in a gallery, museum or other cultural organisations
  • Proven experience in the technical methods of art handling and installation, including the installation and maintenance of audio/visual equipment, electrical work and carpentry
  • Demonstratable experience and understanding in various art installation methods and knowledge of artwork production including framing and printing
  • Attentive to details and proactive with good organizational skills and time management ability
  • Good spoken and written communication skills in English and Chinese

Assistant Procurement Manager

Reporting to the Senior Procurement Manager, you will

  • Support daily routine procurement activities for a portfolio of the company's daily operations and projects
  • Work closely with internal business users at pre-project stage in developing detailed business requirements and scope
  • Follow through the whole process of procurement activities and monitor the timeline at each stage to ensure timeline is met
  • Identify potential targets for opportunity improvements and deliver year-on-year benefits
  • Monitor the market constantly and search out new goods, services and the latest technology most compatible with user requirements and company standards
  • Develop and manage strategic relationships with an optimum number of suppliers
  • Introduce key performance measures for selected supply categories and assessment tools to measure continuous improvement
  • Ensure category continuous improvement practices include compliance, cost, delivery, and quality, uptime/ system availability, safety, maintainability and sustainability

You should have/be

  • Bachelor’s degree or above, preferably in Business, Purchasing / Supply Chain Management or related disciplines
  • Minimum 7 years of relevant experience in procurement, buying or project management, including a minimum of 2 years’ supervisor experience in procurement in global corporation, NGO and/ or public sector
  • Familiar with e-Procurement system development and operation, and capable of negotiation; self-motivated with mature business acumen
  • Analytical mind with statistic sensitivity, strong reporting and presentation skills. Able to work independently and handle multitasking in a tight timeline
  • Familiar with MS Office, ORD, ERP system (i.e. Oracle /SAP experience preferable)
  • Excellent communication and negotiation skills. Good Command of both spoken and written English and Chinese
  • Candidate with less experience will be considered as Senior Procurement Officer

Technician

Sorry, this entry is only available in Chinese.


Part Time Opportunities

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).

Part -Time Exhibition Technician (18-month contract)

Report to the Exhibition Manager, you will

  • Support the planning, production, installation, maintenance and dismantling of contemporary art exhibitions
  • Provide technical support to exhibition displays, artwork proposals and on-site artwork handling including but not limited to the setup and testing of lighting, AV equipment, prints, site specific installations, sculptures, and other artworks according to the technical specifications and venue requirements
  • Perform other handling, packing, maintenance and dismantling of displays and artworks
  • Provide measurements and technical data of the exhibition venues as required
  • Conduct AV Equipment sourcing, recommendation and testing during planning and installation stages for the exhibitions
  • Comply with the organization principles of the warehouse through responsible usage, tracking and storage of audio-visual equipment, tools and apparatus, adhering to international best practice standards
  • Comply with the principles of Occupational Health and Safety and manual handling guidelines, including the operation of power tools, forklifts, scissor lifts and equipment used within exhibitions and storage areas
  • Perform special projects as assigned

You should have/be

  • Minimum 3 years of contemporary art handling experience, comparable professional experience in exhibition production in a gallery, museum or other cultural organisations will also be considered
  • Technical expertise in the logistics and methods of large scale / complex art handling and installation, including the installation and maintenance of exhibition displays, audio/visual equipment, electrical work, and carpentry
  • Experience and understanding in various contemporary art installation methods and knowledge of artwork production including framing and printing
  • Good Command of both spoken and written English and Chinese

Part Time Technician (for events/stage production)

The Job
You will:

  • Operate the equipment for the events including audio/lighting console, speaker, stage lighting system, marley, projector, filming equipment, etc. properly and in a safe manner 
  • Keep and maintain all equipment in good conditions
  • Provide professional technical support to the Programming Teams

About You
You should have/be:

  • 1 year’s relevant experience in Stage Management/ Audio/Lighting/Video/Effects in entertainment related industry
  • Familiar with event operations or stage production
  • Able to perform cabling and equipment patching
  • Fresh graduate from APA or technical institute will also be considered

Visitor Experience Team (Part-time)

Tai Kwun, Hong Kong’s centre for heritage and arts, is currently building a visitor experience team to offer a unique package of heritage and arts experience at the restored Central Police Station compound in Hong Kong.

Each team member will have a chance to take on multiple part-time roles in providing visitor services and assisting in site-wide heritage and arts programmes.  The part-time roles include:


Customer Service Associate
The Job

  • Provides a full range of guest services for visitors to Tai Kwun
  • Proactively provides any assistance to visitors and responds to the queries
  • Performs cash handling duty at certain service locations
  • Professionally handles any contingency for visitors and provides immediate assistance

Heritage Programmes Helper
The Job

  • Helps visitors understand the exhibition/programming content and the story flow
  • Conducts guided tours for thematic programmes
  • Assists in heritage events, including programme openings, workshops, talks, etc. Maintains a smooth visitor flow in the exhibition/activity area
  • Provides visitors a historic overview of the site's history if they are keen to learn.  Helps visitors identify appropriate resources for them to explore the site's heritage offerings
  • Engage individual visitors and families on impromptu tours or conversations

Gallery Guide
The Job

  • Serves as a host of the galleries to welcoming visitors and providing prompt feedback to their queries
  • Serves as an interpreter and tour guide of the contemporary art exhibitions for visitors, including school-age and adult groups
  • Maintains a smooth visitor flow in the art galleries and helps assume the safety of artworks and of visitors
  • Assists in the galleries' events, including Family Day activities, school workshops and other events

Event Helper
The Job

  • Assists in venue set up and coordinates with other parties in the logistical arrangements
  • Assists in on-site operations, including ticketing, greeting visitors, escorting visitors and ushering visitors
  • Maintains a smooth visitor flow in the venue
  • Provides any support to the production team during the events

Being a member of our Visitor Experience Team, you should have/be:

  • Good command of Chinese & English; knowledge of other languages will be an asset
  • Ready to serve as a host of Tai Kwun and handle any visitor inquiries
  • Looking for opportunities to play multiple roles within the Visitor Experience Team
  • Willing to work shifts, including on weekends and holidays
  • Willing to work in any location within Tai Kwun including indoor and outdoor locations
  • Enthusiastic, passionate, outgoing, cheerful, friendly, courteous, helpful and sensitive to visitors’ needs
  • Strong on-the-spot problem-solving skills

Introduction

Tai Kwun has an outstanding team of individuals who collectively make this historic compound a unique destination in Hong Kong. When it comes to our people, we are as diverse and dynamic as the city we live in. We are eager to share our vision with stakeholders, communities and other teams. If you are passionate about heritage, contemporary art, performing arts and culture, we welcome you to be one of us.

Tai Kwun is recognised as “Manpower Developers” by the Employees Retraining Board in 2020


Culture

As a creative and innovative team, we are proud to offer the best heritage and arts experience to Hong Kong. We hope to cultivate knowledge and appreciation of arts and history in our community with our six core values: Authenticity, Collaboration, Generosity, Innovation, Sustainability and Passion.


Wellness

We believe employees’ health and well-being are key to an organisation’s success. Therefore, we continuously organise activities to promote health consciousness and employee wellness, including a Laughter Yoga Class, Calligraphy Workshop, Tai Chi Class, Meditation Class, Massage Session and Christmas Party, among others. To celebrate Tai Kwun’s 1st Anniversary, we organised a Yoga Class, Health Talk, Snack Booth and Balloon Twisting Workshop for staff to enjoy. We encourage staff to live a healthy lifestyle by providing up-to-date health information. Fresh lemons are provided daily in our pantry for drinks and fruit is also supplied on a regular basis. During the Wellness Week, staff participate in and attend the Health Booth as well as One-to-One Chinese Medicine Consultation.

We also encourage a healthy work-life balance and have been dedicated to staff engagement. To promote and enhance employee mental health, we provide Professional Counselling services to our colleagues.


Tai Kwun 1st Anniversary ─ Snack Booth
2019 Christmas Party

Interest Class ─ Balloon Twisting Workshop
Interest Class ─ Yoga Class

Wellness Day ─ Health Booth
Wellness Day ─ Massage Session

Training & Opportunity

We focus on staff training and development, aiming to equip our talent staff with the required operational knowledge and skills to perform their job effectively.

We organise new hire orientations and induction programmes to onboard staff as well as mandatory safety training for all employees. Team building workshops and strategic planning workshop are held to enhance the bond between teams and unleash their potential and talent. We also arrange Soft Skills training, English Writing Training and e-learning to cope with staff’s training needs.

So that staff members can gain even greater exposure to the heritage, culture and arts scenes of Hong Kong, we have organised visits to heritage sites and art galleries. Sponsorship is also provided to staff who attend external job-related courses.


Safety Training

English Writing Workshop

Strategic Planning Workshop
Strategic Planning Workshop