Full Time Opportunities

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).

Operations Support Officer

You will:

  • Support the site operations and events production by providing administrative and clerical support to the Operations Department including meeting arrangement, meeting agenda and presentation materials preparation etc
  • Collect visitor/programme data and prepare monthly operational reports. Consolidate monthly dashboard for management review
  • Negotiate and liaise with vendors, follow up the internal procurement process.  Prepare relevant documents/records for the required purchase
  • Assist in managing part time staff including administering time sheet records, preparing part time staff man-hour summary and analysis for management review, monitoring roster arrangements and following up staff issues
  • Develop, maintain and enhance effective record management and documentation system for easy retrieval within the Operations Department.  Update records of daily events, activities and incidents in a timely manner
  • Support other ad hoc tasks as assigned by supervisors/managers

You should have/be:

  • Higher Diploma in Business Administration or related discipline
  • Minimum 5 years of relevant experience in sizeable organizations
  • A self-motivated fast learner with positive attitude, independent, attentive to detail and good time management skills
  • Proficient in Microsoft office application such as Excel, Words, Chinese word processing and PowerPoint
  • Good command in both verbal and written English and Chinese

Producer - Performing Arts

Reporting to the Head of Performing Arts, you will

  • Plan, research and produce a variety of local and international performing arts and cross-disciplinary programs which align with and contribute to Tai Kwun’s mission and strategic plan
  • Work on a wide range of productions, different in scale and nature, including some existing productions returning for a repeat season and some which are in the earliest stage of concept and development
  • Contribute to the breadth and vitality of Tai Kwun’s online digital programs through the production of imaginative content  
  • Explore opportunities for meaningful and creative collaborations with Tai Kwun’s Contemporary Art and Heritage departments to contribute to Tai Kwun’s distinctiveness
  • Develop and maintain highly effective working relationships with Tai Kwun colleagues from departments which rely on or provide support to Performing Arts, in particular Marketing-Communications, Production, Finance, Procurement and Visitor Experience
  • Build and maintain active relationships with local and overseas artists, partners and cultural organizations, staying abreast of collaborative opportunities and cultivating external support
  • Apply high standards of thoroughness, timeliness and professionalism in all communications, administrative and production duties including program planning, budgeting, production and engagement with active partners and stakeholders

You should have/be

  • Bachelor’s Degree in Performing Arts, Arts or Cultural Studies, Arts Management, Arts Education or related discipline
  • Minimum 5 years’ solid experience in performing arts and cultural sector.  Expertise in one or more disciplines of performing arts, and a commitment to both traditional and contemporary culture
  • Deep understanding of the Hong Kong arts scene and extensive networks with overseas and local performing arts groups or institutions. A clear understanding of Tai Kwun’s various venues and an appreciation of suitability of certain types of programming to specific venues in Tai Kwun
  • Demonstrable experience in establishing programme strategies to develop audiences
  • Excellent communication and negotiation skills
  • Excellent command of written and spoken English and Chinese
  • Understanding of the practicalities and resourcing of the backstage and technical support which is required to bring a production to the stage
  • Flexible in working at irregular hours including weekends, evenings, public holidays of festive seasons, as required by the program

Senior IT Project Analyst

You will:

  • Assist in overall project management, business analysis, process re-engineering/ streamlining, workflow design, project scope and resources monitoring to meet project schedule and budget
  • Work collaboratively with project owners, vendors, technical leads, project managers, stakeholders and business users during the phases of requirement, design and development to ensure quality of deliverables and service
  • Comply with established standards and processes in delivering deliverables. Identify risks and track through to resolution
  • Support in identifying and escalating any critical issues which affect time, budget or quality to the technical leader / project manager during the project management cycle in a timely manner
  • Formulate test plans and conduct user acceptance test. Provide support during system test and user acceptance test, coordinate with users in integration and testing of new enhancements
  • Assist in preparing training material and provide end user training, transfer the knowledge gained throughout various parts of the organization
  • Provide post-project/implementation supports.  Assist in IT documentation, process improvement and regular review. Keep abreast of the market, suggest and propose new business initiatives
  • Perform other ad hoc duties as required

You should have/be:

  • Bachelor degree in Information Technology, Computer Science or related disciplines
  • Minimum 5 years’ solid experience in IT projects with solid experience in system implementation on CRM-related systems or customer-facing applications, APIs, and system configuration
  • Hands-on experience in collecting user requirements, preparing test plan, performing UAT, conducting training, and providing support to end-users
  • Familiar with project implementation management and approaches
  • Good communication, relationship management and time management skills
  • Good command of both written and spoken English and Cantonese 
  • Candidates with more experience will be considered as Assistant Manager – IT Project

Assistant Manager - Security

You will:

  • Develop, implement, and constantly review security policies, standards, resources requirements, protocols, and procedures to deliver high standard of security service
  • Manage procurement process of expenditures for security operations including outsourced security services, infrastructure and equipment
  • Work closely with Facilities Management team, lead and monitor day-to-day security operations performed by the outsourced security service responding to incidents, emergencies, investigation and reporting
  • Plan and coordinate security operations for different functional areas such as arts, interpretation, exhibition, performance venues, public areas, residence premises & offices etc. and communicate with the respective users accordingly
  • Control, monitor, evaluate and review the outsourced security services to ensure the services delivered meet the contract requirements, expectations of internal and external Tai Kwun users and all stakeholders
  • Develop Security Plans, ensure execution of planned security & safety arrangements and mitigation measures of planned and specific events based on Risk Assessments
  • Build and upkeep professional relationships and networks with the Hong Kong Police and any other government departments to facilitate a good platform for cooperation and communication
  • Prepare and support annual planning activities such as drills, asset review, budgeting and capital project recommendations etc
  • Perform other duties or special projects as assigned

You should have/be

  • Diploma or Bachelor Degree in Security Management or other relevant discipline
  • Minimum 8 years’ experience in security, law enforcement or related management area, of which 2 years at managerial or supervisory level
  • Holder of Security Personnel Permit and professional qualification(s) in security is preferred
  • Profound knowledge in security operations, crisis management, security assessment, crowd management and incident management
  • High Proficiency in Word, Excel and PowerPoint
  • Good command of written and spoken English and Chinese
  • Strong communication and leadership skills to lead security team
  • Able to work on flexible hours or shifts including Saturday, Sunday, or public holidays when necessary
  • Candidates with less experience will be considered as Senior Officer – Security

Visitor Experience Associate - Effectiveness and Efficiency

You will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by helping to optimize front line team deployment planning using Tai Kwun software/systems to centralize administration improving operations efficiency. 

  • Work closely with managers and supervisors to create and implement day to day schedule management, co-ordinate schedule swaps and changes based on staffing needs and changing programme requirements
  • Use workforce management system, prepare reports to assist management in monitoring team and individual performance
  • Support daily operations at Visitor Centre and provide programme services
  • Handle visitor’s enquiries and comments at designated locations in a professional manner
  • Consolidate visitor experience survey results that reflects visitor’s feedback on visitor experience and public programme offering
  • Monitor staff’s training records for roster planning and scheduling

You should have/be:

  • Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
  • Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred. 
  • Experience in roster planning is an advantage
  • Proficiency in MS Office suite and other computer literacy with ability to manage data input, reporting, exporting and other software features.
  • Excellent communication skills assisting, managers/supervisors or other decision makers in developing resourcing or staff deployment solutions
  • Continuously look for and recommend means to improve quality, standardize services or simplify the delivery of visitor services
  • Excellent organizational skills, self-motivated, diligent, intellectually curious
  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • Able to work on shift and perform duty during weekends and public holidays

Visitor Experience Associates

As a knowledgeable Visitor Experience Associate reporting to Operations, you will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by positively interacting with visitors as an ambassador in the first welcoming point of contact in Tai Kwun.  You will also play an essential service role providing informed and knowledgeable advice about site-wide events, heritage tours, specific exhibitions and performances that offer visitors the full range of excellent cultural opportunities at Tai Kwun.

  • Support counter daily operations at Visitor Centre, Gallery Reception and ushering in other event areas
  • Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
  • Handle face-to-face enquiries and comments at Visitor Centre, Art Gallery Reception, or designated locations in a professional manner
  • Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
  • Perform daily ticketing, sales activities, cash box and inventory management in Visitor Centre and designated locations.
  • Guide thematic exhibitions tours and/or education tours
  • Perform any ad hoc duties when required

You should have/be:

  • Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
  • Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
  • Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality in a public setting including -
    • Hotel, Hospitality or In-Flight services
    • Front line support roles Front Desk, Service Hotline and routine service quality monitoring or inspection
    • Event and Programme roles, ushering and public safety
    • Public survey, questionnaire and data analysis with presentations
  • Excellent organizational skills, self-motivated, diligent, intellectually curious
  • Outgoing, friendly and courteous
  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Technician

Sorry, this entry is only available in Chinese.


Part Time Opportunities

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).

Part-Time Producer Assistant - Performing Arts (3-month contract)

You will:

  • Provide support to Performing Arts performances and workshops, including administrative work, event production, marketing promotion, artists liaison, guest hospitality, event logistics, and any duties related to performing arts production 
  • Assist in planning and producing a variety of local and international performing arts and cross-disciplinary programs which align with and contribute to Tai Kwun’s mission and strategic plan
  • Work on a wide range of productions, different in scale and nature, including some existing productions returning for a repeat season and some are in the earliest stage of concept and development

You should have/be:

  • Bachelor’s Degree in Performing Arts, Arts or Cultural Studies, Arts Administration / Management, Arts Education or related discipline
  • Minimum 2 years’ solid experience in performing arts and cultural sector 
  • Understanding of the practicalities and resourcing of the backstage and technical support which is required to bring a production to the stage
  • A clear understanding of Tai Kwun’s various venues and an appreciation of suitability of certain types of programming to specific venues in Tai Kwun
  • Excellent communication and negotiation skills
  • Excellent command of written and spoken English and Chinese
  • Flexible in working at irregular hours including weekends, evenings, public holidays of festive seasons, as required by the program

Part -Time Exhibition Technician (18-month contract)

Report to the Exhibition Manager, you will

  • Support the planning, production, installation, maintenance and dismantling of contemporary art exhibitions
  • Provide technical support to exhibition displays, artwork proposals and on-site artwork handling including but not limited to the setup and testing of lighting, AV equipment, prints, site specific installations, sculptures, and other artworks according to the technical specifications and venue requirements
  • Perform other handling, packing, maintenance and dismantling of displays and artworks
  • Provide measurements and technical data of the exhibition venues as required
  • Conduct AV Equipment sourcing, recommendation and testing during planning and installation stages for the exhibitions
  • Comply with the organization principles of the warehouse through responsible usage, tracking and storage of audio-visual equipment, tools and apparatus, adhering to international best practice standards
  • Comply with the principles of Occupational Health and Safety and manual handling guidelines, including the operation of power tools, forklifts, scissor lifts and equipment used within exhibitions and storage areas
  • Perform special projects as assigned

You should have/be

  • Minimum 3 years of contemporary art handling experience, comparable professional experience in exhibition production in a gallery, museum or other cultural organisations will also be considered
  • Technical expertise in the logistics and methods of large scale / complex art handling and installation, including the installation and maintenance of exhibition displays, audio/visual equipment, electrical work, and carpentry
  • Experience and understanding in various contemporary art installation methods and knowledge of artwork production including framing and printing
  • Good Command of both spoken and written English and Chinese

Part Time Technician (for events/stage production)

The Job
You will:

  • Operate the equipment for the events including audio/lighting console, speaker, stage lighting system, marley, projector, filming equipment, etc. properly and in a safe manner 
  • Keep and maintain all equipment in good conditions
  • Provide professional technical support to the Programming Teams

About You
You should have/be:

  • 1 year’s relevant experience in Stage Management/ Audio/Lighting/Video/Effects in entertainment related industry
  • Familiar with event operations or stage production
  • Able to perform cabling and equipment patching
  • Fresh graduate from APA or technical institute will also be considered

Visitor Experience Team (Part-time)

Tai Kwun, Hong Kong’s centre for heritage and arts, is currently building a visitor experience team to offer a unique package of heritage and arts experience at the restored Central Police Station compound in Hong Kong.

Each team member will have a chance to take on multiple part-time roles in providing visitor services and assisting in site-wide heritage and arts programmes.  The part-time roles include:


Customer Service Associate
The Job

  • Provides a full range of guest services for visitors to Tai Kwun
  • Proactively provides any assistance to visitors and responds to the queries
  • Performs cash handling duty at certain service locations
  • Professionally handles any contingency for visitors and provides immediate assistance

Heritage Programmes Helper
The Job

  • Helps visitors understand the exhibition/programming content and the story flow
  • Conducts guided tours for thematic programmes
  • Assists in heritage events, including programme openings, workshops, talks, etc. Maintains a smooth visitor flow in the exhibition/activity area
  • Provides visitors a historic overview of the site's history if they are keen to learn.  Helps visitors identify appropriate resources for them to explore the site's heritage offerings
  • Engage individual visitors and families on impromptu tours or conversations

Gallery Guide
The Job

  • Serves as a host of the galleries to welcoming visitors and providing prompt feedback to their queries
  • Serves as an interpreter and tour guide of the contemporary art exhibitions for visitors, including school-age and adult groups
  • Maintains a smooth visitor flow in the art galleries and helps assume the safety of artworks and of visitors
  • Assists in the galleries' events, including Family Day activities, school workshops and other events

Event Helper
The Job

  • Assists in venue set up and coordinates with other parties in the logistical arrangements
  • Assists in on-site operations, including ticketing, greeting visitors, escorting visitors and ushering visitors
  • Maintains a smooth visitor flow in the venue
  • Provides any support to the production team during the events

Being a member of our Visitor Experience Team, you should have/be:

  • Good command of Chinese & English; knowledge of other languages will be an asset
  • Ready to serve as a host of Tai Kwun and handle any visitor inquiries
  • Looking for opportunities to play multiple roles within the Visitor Experience Team
  • Willing to work shifts, including on weekends and holidays
  • Willing to work in any location within Tai Kwun including indoor and outdoor locations
  • Enthusiastic, passionate, outgoing, cheerful, friendly, courteous, helpful and sensitive to visitors’ needs
  • Strong on-the-spot problem-solving skills

Introduction

Tai Kwun has an outstanding team of individuals who collectively make this historic compound a unique destination in Hong Kong. When it comes to our people, we are as diverse and dynamic as the city we live in. We are eager to share our vision with stakeholders, communities and other teams. If you are passionate about heritage, contemporary art, performing arts and culture, we welcome you to be one of us.

Tai Kwun is recognised as “Manpower Developers” by the Employees Retraining Board in 2020


Culture

As a creative and innovative team, we are proud to offer the best heritage and arts experience to Hong Kong. We hope to cultivate knowledge and appreciation of arts and history in our community with our six core values: Authenticity, Collaboration, Generosity, Innovation, Sustainability and Passion.


Wellness

We believe employees’ health and well-being are key to an organisation’s success. Therefore, we continuously organise activities to promote health consciousness and employee wellness, including a Laughter Yoga Class, Calligraphy Workshop, Tai Chi Class, Meditation Class, Massage Session and Christmas Party, among others. To celebrate Tai Kwun’s 1st Anniversary, we organised a Yoga Class, Health Talk, Snack Booth and Balloon Twisting Workshop for staff to enjoy. We encourage staff to live a healthy lifestyle by providing up-to-date health information. Fresh lemons are provided daily in our pantry for drinks and fruit is also supplied on a regular basis. During the Wellness Week, staff participate in and attend the Health Booth as well as One-to-One Chinese Medicine Consultation.

We also encourage a healthy work-life balance and have been dedicated to staff engagement. To promote and enhance employee mental health, we provide Professional Counselling services to our colleagues.


Tai Kwun 1st Anniversary ─ Snack Booth
2019 Christmas Party

Interest Class ─ Balloon Twisting Workshop
Interest Class ─ Yoga Class

Wellness Day ─ Health Booth
Wellness Day ─ Massage Session

Training & Opportunity

We focus on staff training and development, aiming to equip our talent staff with the required operational knowledge and skills to perform their job effectively.

We organise new hire orientations and induction programmes to onboard staff as well as mandatory safety training for all employees. Team building workshops and strategic planning workshop are held to enhance the bond between teams and unleash their potential and talent. We also arrange Soft Skills training, English Writing Training and e-learning to cope with staff’s training needs.

So that staff members can gain even greater exposure to the heritage, culture and arts scenes of Hong Kong, we have organised visits to heritage sites and art galleries. Sponsorship is also provided to staff who attend external job-related courses.


Safety Training

English Writing Workshop

Strategic Planning Workshop
Strategic Planning Workshop